These are the terms we work by — written plainly so there are no surprises for either of us. If anything here isn't clear, call us and we'll explain it.
Prices shown on our website and quote calculator are estimates based on the information you give us. They are honest, good-faith numbers, not bait. We confirm the final price with you before we begin any work.
A quote may change only if the space is significantly different from what was described — for example, a much larger home, far more bathrooms, or a level of buildup that requires a deep clean rather than a standard one. If that happens, we tell you before we start, not after we finish, and you're free to decline with no charge.
Submitting a booking request through our site is a request, not a confirmed appointment. Your appointment is confirmed once we contact you and agree on a date, time, and price.
Life happens, and we try to be reasonable about it.
Recurring clients can skip a scheduled visit with 24 hours' notice without losing their recurring discount.
You don't need to be present while we clean. If you're not, please arrange access with us in advance. Any keys, codes, or entry instructions you give us are kept confidential and used only to perform your service.
If you're not happy with something we cleaned, tell us within 24 hours and we'll come back and re-clean that area free of charge. We'd rather fix it than have you live with it.
For safety, liability, and honesty about our limits, we generally don't:
If your space needs something on this list, we'll tell you honestly and, where we can, point you toward someone who does that work.
We're fully insured and we treat your home with care. Please put away cash, jewelry, and irreplaceable items before we arrive. If we damage something, tell us within 24 hours so we can make it right — that's what our insurance is for. We're not responsible for pre-existing damage, normal wear, or items that were already broken or unstable.
Payment is due when the job is completed unless we've agreed otherwise in writing. Recurring and commercial clients may be invoiced on an agreed schedule. New Jersey sales tax is applied where required by law.
We're a pet-friendly company and we do not charge extra for homes with pets — that's included in our standard rate. We ask about pets when you book only so we can plan the visit and bring the right equipment for pet hair.
For everyone's safety, please secure any pet that may be anxious around unfamiliar people or equipment. We're not able to clean areas with animal waste beyond normal litter box maintenance, and we can't take responsibility for pets that get outside while we're working, so please let us know about any escape artists.
Recurring discounts (weekly, bi-weekly, monthly) apply as long as you keep that schedule. Promotional offers, including new client and referral discounts, apply to a first clean only, are limited to one per household, and can't be combined with other offers unless we say so.
Our team will always be professional, punctual, and respectful in your space. We ask the same in return. We reserve the right to decline or end service in situations that are unsafe or where our team is treated abusively.
Anything here you'd like explained, or terms you'd like to discuss for a commercial contract? Call or text (201) 241-2817, or email sovereigncleanconj@gmail.com. We'd rather talk it through than have you guess.